Accessibility Statement

Our Commitment

Latched Services is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

What We Do

• Keyboard navigation — All interactive elements can be accessed using a keyboard alone, without requiring a mouse.
• Screen reader support — We use semantic HTML, ARIA labels, and proper heading hierarchy to ensure screen readers can interpret our content.
• Color contrast — Text and interactive elements meet WCAG AA contrast ratios for readability.
• Touch targets — All interactive elements meet the minimum 44x44 pixel touch target size for mobile accessibility.
• Focus indicators — Visible focus outlines are provided for keyboard users navigating through the interface.
• Alternative text — Images include descriptive alt text for screen reader users.
• Form labels — All form inputs are properly labeled for assistive technology.
• Video accessibility — Our telehealth video sessions support assistive technology and provide clear visual and audio indicators for session state.

Known Limitations

While we strive for full accessibility, some areas of our platform may have limitations. We are actively working to identify and resolve these issues. If you encounter any accessibility barriers, please let us know so we can address them.

Feedback

We welcome your feedback on the accessibility of Latched Services. If you experience any difficulty accessing any part of our platform, or have suggestions for improvement, please contact us:

We will make reasonable efforts to respond to your feedback within 5 business days and work to resolve any issues as quickly as possible.